*Due to Covid-19 pandemic there might be some delays to ship the orders. 

Products shall be delivered by courier companies such as ASC, Speedex, DHL, UPS and it may be transported inside the country with a transport company for orders over 10kg.

The order is shipped in 1 to 5 business days from the payment of the products. Shipping costs and any taxes and duties are borne by the customer (for shipment abroad).

Free shipping for orders over 39 euros is for the value of products including VAT and for orders whose weight (actual or volumetric) does not exceed 4 kg. Free shipping is for Greece only.

*Hard-to-access points will be served by the nearest service point of each Courier or transport company.

Otherwise and after consultation of the customer with Pinakion, delivery can be made to the shipping address with the extra charge of hard-to-access points in the form of cash on delivery to the distribution officer.

Extra charge of hard-to-access points is 5 euros. Cash on delivery charge 2 euros. 

Hard-to-access points are subject to a 1-3 day delay in delivery.

If, due to force majeure, (e.g. bad weather, strikes, etc.) the delivery of your products is not possible within the defined time, we shall inform you via e-mail. Pinakion shall not bear any responsibility for any circumstance that is not its fault and shall make any reasonable effort to better serve you.

If you placed an order online and during the delivery you see that a (or some) product(s) is missing, please contact us so that we can take any necessary actions and send you the missing products without any charge.

Pinakion is committed to the accuracy, truthfulness and completeness of information given on the e-shop regarding our COMPANY’s identity as well as the transactions offered on our e-shop. According to the principle of good faith, the company is not responsible for and is not bound by any electronic data registrations made in error as commonly happens and has the right to correct these when it becomes aware of them.

In the context of transactions on its e-shop Pinakion is not responsible and is not liable to pay compensation for any harm or damage arising from canceling of orders, not execution of orders or delay in the execution of orders for any reason whatsoever. It does not guarantee the availability of products shown on the e-shop, but it informs the interested customer regarding availability based on the data kept and, in the event of change of these data, it assumes the responsibility to timely inform customers regarding the non-availability; in this case, it shall bear no further responsibility. The e-shop provides the content (e.g. information, names, photos, illustrations), the products made available on the website “as such”. In no case shall Pinakion have any civil or penal liability for any damage (incidental, special, consequential, related to, but not limited to, alternatively or/and cumulatively, loss of profit, loss of data, loss of revenue, damages, etc.) that may be suffered by a visitor of the e-shop or a third party related to the functioning or not or/and the use of the website or/and inability to provide services or/and products or/and information made available on it or/and any unauthorized interference by third parties to products.